Refund and Returns Policy for Skyhato

Effective Date: January 3, 2025

At Skyhato, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms under which you can request a refund or return for products purchased from us. By purchasing from Skyhato, you agree to the terms described in this policy.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, in their original condition, and include all packaging and accessories.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

2. Non-Returnable Items
The following items are not eligible for returns:

  • Products that have been used, damaged, or altered after delivery
  • Items marked as “final sale” or “non-returnable”
  • Gift cards or promotional items

3. How to Initiate a Return
To start a return, please contact our customer service team at:

Our team will provide you with a Return Authorization (RA) number and instructions for returning the item. Returns without an RA number will not be processed.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
  • We recommend using a trackable shipping method, as Skyhato is not responsible for lost or damaged returns during transit.

6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@skyhato.net or (920) 582-4147. Provide photos and details of the issue, and we will arrange for a replacement or refund at no additional cost.

7. Exchanges
Exchanges are subject to product availability. If the item you wish to exchange is no longer available, we will issue a refund instead.

8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:

  • Email: info@skyhato.net
  • Phone: (920) 582-4147
  • Address: 235 Twin Harbor Dr, Winneconne, Wisconsin

Thank you for choosing Skyhato. Your satisfaction is our priority.